Cancellation & Refund Policy

Clear and fair policies for service cancellations and refunds

Last updated: June 2025

At Flash Coders, we strive to provide exceptional service and customer satisfaction. This policy outlines our terms for service cancellations and refunds.

Service Categories

Our refund and cancellation policies vary depending on the type of service:

Development Services

  • • Custom web applications
  • • Mobile app development
  • • Backend systems
  • • AI integration projects

Consultation Services

  • • Technical consulting
  • • Code reviews
  • • Architecture planning
  • • Training sessions

Cancellation Policy

Development Projects

Before Project Commencement: Full refund available within 48 hours of contract signing.

During Development: Cancellation possible with charges for completed work and any third-party costs incurred.

After 50% Completion: No refund available, but you receive all completed deliverables.

Consultation Services

Scheduled Sessions: Cancel up to 24 hours before scheduled time for full refund.

Less than 24 hours: 50% cancellation fee applies.

No-show: Full payment is charged.

Refund Eligibility

Eligible for Full Refund

  • Service not delivered as per agreed specifications
  • Technical issues on our end preventing service delivery
  • Cancellation within the initial 48-hour period
  • Failure to commence project within agreed timeline

Partial Refund Scenarios

  • Project cancellation during development phase
  • Scope reduction after project initiation
  • Late cancellation of consultation services

No Refund Situations

  • Change of mind after project completion
  • Dissatisfaction with delivered work that meets specifications
  • Third-party service costs already incurred
  • Completed consultation sessions

Refund Process

How to Request a Refund

  1. Contact our support team at pratap.singh.shekhawat.k@gmail.com
  2. Provide your project details and reason for refund request
  3. Include relevant documentation or evidence if applicable
  4. Our team will review your request within 2-3 business days
  5. You'll receive a decision and refund timeline if approved

Payment Method Refunds

Approved refunds will be credited to the original payment method between 3-10 days.

Special Circumstances

Force Majeure

In cases of unforeseeable circumstances beyond our control (natural disasters, global pandemics, etc.), we will work with clients to find mutually acceptable solutions, including full or partial refunds where appropriate.

Technical Failures

If our technical infrastructure prevents service delivery, full refunds will be provided along with any additional compensation for inconvenience caused.

Dispute Resolution

If you're not satisfied with our refund decision, you can:

  • Request escalation to our senior management team
  • Provide additional documentation supporting your case
  • Request a review by an independent mediator

Contact for Refunds

For any refund-related queries or requests, please contact us:

Flash Coders by Pratap Singh Refund Team

Email: pratap.singh.shekhawat.k@gmail.com

Phone: 8058301863

Response Time: Within 24 hours

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